Delivery & Returns
Good to know ✦
Delivery & returns
Everything parents ask before ordering, in one place.
UK delivery
£2.95
Standard Tracked, on every order
Returns
14 days
On unopened, sealed items
Faulty or damaged?
We cover it
Including return postage
Delivery
- Every order is sent by Standard Tracked delivery for £2.95.
- You'll get an email with your tracking link as soon as your order is on its way.
- We currently deliver to UK addresses only.
Returns
- You have 14 days from receiving your order to request a return.
- Items need to be unused and in their original sealed packaging. For hygiene reasons we can't accept products that have been opened or used.
- For change-of-mind returns, return postage is paid by the customer.
- To start a return, email support@genglo.co.uk with your order number and we'll send you the return address.
Faulty, damaged or wrong item
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email support@genglo.co.uk straight away and we'll put it right, including covering the return postage.
Refunds
Once we've received and checked your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.